CLIENT SURVEY

Our mission is to maintain a dedicated, caring and knowledgeable team committed to providing exceptional client service and Veterinary Health Care. We strive toward this excellence through continuing education, technical advances and compassionate care for all pets entrusted to us.

You can help us reach and maintain this level of service by sharing your veterinary needs and expectations. By completing this client survey, you will be a part of our team meetings and be assured that your comments will be discussed and acted upon. Thank you for your time and effort.

(Please Note: Your privacy is 100% assured.)

How Did You Choose our Hospital?

A friend or relative recommended the practice

Yes No

I drove by and saw your hospital sign

Yes No

I saw the practice in the Yellow Pages

Yes No

Found you through the Search Engines

Yes No

Your Telephone Experience:

My call was answered promptly

Yes No

It was easy to make an appointment

Yes No

I was referred to the hospital website to get necessary forms ahead of time

Yes No

I was placed on hold too long

Yes No

I was offered to be called back if needed

Yes No

I did not phone

Yes No

Your Impression of our Receptionist (Over the Phone):

Friendly and attentive

Yes No

Courteous

Yes No

Informative

Yes No

Your Impression of our Receptionist (In Person):

Stood and greeted me

Yes No

Aware of purpose of visit

Yes No

Seemed warm and cheerful

Yes No

Gave me undivided attention

Yes No

Seemed hospitable

Yes No

Answered all my questions

Yes No

Your Impression of our Reception Area:

Comfortable

Yes No

Neat & Clean

Yes No

Counter tops free from clutter

Yes No

Retail displays are well organized

Yes No

Odor-free

Yes No

Pet-friendly

Yes No

Your Impression of our Parking Lot/Grounds:

Clean

Yes No

I found a parking spot with ease

Yes No

Your Impression of our Hospital Website

I visited the Pet Hospital Website

Yes No

I found the website to be helpful & resourceful

Yes No

I printed out any necessary forms ahead of time from the Hospital Website

Yes No

I registered to be a member and/or to receive free newsletters.

Yes No

Your Impression of our Technician:

Greeted me with warmth

Yes No

Was gentle with my pet

Yes No

Seemed proficient and knowledgeable

Yes No

Gave me the information I needed

Yes No

Pet-friendly

Yes No

Your Impression of our Veterinarian:

Introduced himself/herself

Yes No

Washed his/her hands before examining my pet

Yes No

Listened to what I said & answered all my questions

Yes No

Gave clear advice about how to treat my pet

Yes No

Behaved professional in manner and appearance

Yes No

Answered all my questions

Yes No

Comforted me and my pet

Yes No

Made me feel valued

Yes No

Additional Questions:

Was your waiting time reasonable?

Yes No

Do you feel the fees were reasonable?

Yes No

Did you understand all our fees?

Yes No

If you would like us to contact you, please fill out the necessary information.

Location

Find us on the map

--mi

Primary Location

Address

115 Mattakeesett Street
Pembroke, MA 02359, US

Contact Information 781-293-5184

781-294-4695

[email protected]

Contact Us Today

We look forward to hearing from you

Office Hours

Monday

8:00 am

8:00 pm

Tuesday

8:00 am

6:00 pm

Wednesday

8:00 am

8:00 pm

Thursday

8:00 am

6:00 pm

Friday

8:00 am

6:00 pm

Saturday

8:00 am

2:00 pm

Sunday

Closed

Pembroke Animal Hospital

(781) 293-5184

Testimonial Form

CLIENT SURVEY

How Did You Choose our Hospital?

Your Telephone Experience:

Your Impression of our Receptionist (Over the Phone):

Your Impression of our Receptionist (In Person):

Your Impression of our Reception Area:

Your Impression of our Parking Lot/Grounds:

Your Impression of our Hospital Website

Your Impression of our Technician:

Your Impression of our Veterinarian:

Additional Questions:

Location

Find us on the map

Contact Us Today

We look forward to hearing from you

Office Hours