COVID 19 Announcement
Since Coronavirus has emerged in Massachusetts many of us have experienced changes to our regular routines, and although vaccinations are helping to limit the number of infections, its impact is still being felt in all our daily lives. Our primary focus since the beginning has been to service you and your pets in a safe manner.
So, with that said we want to let you know as of September 13th, we will be operating as follows:
1: In person doctor appointments will resume with modifications. Masks will be required at all times
regardless of vaccination status while in the hospital. If you do not have a mask, one will be provided.
2: Only 1 person will be allowed to accompany your pet and that person must have complete authority
to make decisions regarding your pet’s care. If not, then the person responsible must be available by
phone at the appointment time. Exceptions can be made on an individual basis in advance of the
3: We ask that when you arrive for your appointment you call into the office to have us do curbside
check in before entering the building. This will allow us to disinfect between clients and allow those
people before you to exit the building. This will help us limit the number of people in our waiting room.
4: Technician appointments and drop offs will continue as curbside service.
5: Pickups for food, medications, and sample drop offs will continue to be curbside as we have been
6: Curbside service will continue for those that wish to use it.
We know everyone hoped by this time we would be back to “normal”, but with new variants occurring it is unlikely that will happen for a while. We know how frustrating the last year and half has been for you, but the impact of Covid-19 on all veterinary clinics has been nothing any of us expected. With policy changes, additional precautions, influx of new patients, and additional time each curbside appointment requires, we as an industry experienced an overwhelming increase in employee stress, burn-out, and loss of veterinary staff. This has affected not only us, but every veterinary clinic in the United States, causing increases in wait times at emergency and referral hospitals as well as temporary closures due to lack of staff.
With this in mind, same day appointments will not always be available, so we will triage all sick and ill animals to get them into the schedule in a timely fashion, which in some instances that may not be for a day or so. Our technicians and receptionist will work with the Doctors on duty to accomplish this. Since reminders go out 1 month in advance for yearly exams we will be scheduling those appointments closer to their due dates in order to allow us the flexibility in the schedule. We also ask that you call to cancel if you can’t make an appointment in order to free that time up for someone else.
We know that this is not how we used to do things, but we hope that by informing you of these changes we can prevent frustration and angst in the care of your pet. Our staff is compassionate and dedicated to serving your veterinary needs, so please treat them with respect. Any verbal abuse and or mistreatment regarding appointment availability, hospital policies, and patient care will not be tolerated. If you have concerns or issues, please address them to either Dr. Teixeira or the hospital administrator Jay Wickham.
We appreciate your loyalty, continued patience and understanding and look forward to seeing you in person.
Dr. Teixeira, Dr. Johnson, Dr. Rockwood and Dr. Belvin and the Staff of Pembroke Animal Hospital